--- canonical: https://amplience.com/developers/docs/workforce/setup/integrations/salesforce/ title: Salesforce Commerce Cloud description: How to connect Amplience Workforce with Salesforce Commerce Cloud to browse and select product data, and use it to generate content and streamline workflows. audience: Developer image: https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-2?w=1200&h=630 image_width: 1200 image_height: 630 date_published: 2024-07-18 date_modified: 2026-06-26 --- # Salesforce Commerce Cloud The following steps outline how to get the API credentials needed to integrate Workforce with [Salesforce Commerce Cloud](https://www.salesforce.com/commerce/) to be able to browse and select products. You'll need the same credentials to configure the Salesforce B2C commerce action extension for use in Workforce Flows, and for setting up a commerce repository for Workforce content generation templates. - [Installing action extension](https://amplience.com/developers/docs/workforce/setup/integrations/#installing-an-action-extension) explains how to install extensions from the Workforce integrations marketplace. - [Setting up a commerce repository](https://amplience.com/developers/docs/workforce/setup/integrations/#setting-up-commerce-repositories) provides more information about adding commerce repositories. ## What you'll need The following details are required: - Salesforce Client ID - Salesforce Site ID - Salesforce Catalog ID - Salesforce Shop API URL - Salesforce Shop API Version The information on this page will explain how to set up a client ID in Salesforce Commerce Cloud with the Open Commerce API (OCAPI) permissions required to access the Shop API. You can also use the information from an existing API Client. ## Creating an API Client In order to allow Workforce to integrate with you Salesforce instance, you need to create a new API client in the SFCC Account Manager. - Log in to the SFCC Account Manager as an admin user. - Select the API Client section and click "Add API Client" - Fill in the information in the API Client screen ![Creating an API Client in Business Manager](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-2?w=1880&fmt=png 'Creating an API Client in Business Manager') - In the organizations section, add an organization. In the example below we're adding an organization named "10CMS". ![Assigning an organization](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-3?w=1880&fmt=png 'Assigning an organization') - Assign some roles to the API Client. For the Workforce integration choose "Salesforce Commerce API". ![Assigning roles](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-4?w=1880&fmt=png 'Assigning roles') You will get a warning saying that no role scopes are defined. ![The no role scopes defined dialog is displayed](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-5?w=1880&fmt=png 'The no role scopes defined dialog is displayed') - Choose a specific scope or "All sandboxes". ![Choose a specific scope or choose All Sandboxes](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-19?w=1880&fmt=png 'Choose a specific scope or choose All Sandboxes') - From the "Token Endpoint Auth Method" menu choose "client_secret_basic" and click "Add". The newly created API Client will be shown in the list. ## Configuring your site - Log in to SFCC Business Manager and select the site you want to configure to use with Workforce. In this case we're using RefArchGlobal. ![In Business Manager, select the site you want to use with Workforce](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-10?w=1880&fmt=png 'In Business Manager, select the site you want to use with Workforce') - In SFCC Business Manager, go to Administration > Site Development > Open Commerce API Settings. - In the Shop API section choose your scope. In this example we have chosen organization wide scope. - Add the following in your OCAPI settings. Set the client_id to the one you created previously. ```json { "_v": "21.3", "clients": [ { "client_id": "**********", "allowed_origins": [], "resources": [ { "methods": ["get"], "read_attributes": "(**)", "write_attributes": "(**)", "resource_id": "/product_search" }, { "methods": ["get"], "read_attributes": "(**)", "write_attributes": "(**)", "resource_id": "/products/{id}" } ] } ] } ``` ## Getting the information you need When everything is set up, you can get the required information to set up the Workforce integration as follows. ### Salesforce Site ID - Go to Administration > Sites > Manage Sites - Copy the ID of the site (for example, RefArchGlobal) ![Get the id of the site, in this case RefArchGlobal](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-12?w=1880&fmt=png 'Get the id of the site, in this case RefArchGlobal') ### Salesforce Catalog ID - Go to Merchant Tools > Products and Catalogs > Catalogs and copy the id of the catalog (for example, storefront-catalog-en) ![You can find the catalog id in merchant tools](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-14?w=1880&fmt=png 'You can find the catalog id in merchant tools') ### Salesforce Shop URL This is the Salesforce Shop. It's the URL shown in the browser when you are in business manager. It will end with: `commercecloud.salesforce.com`) ![The Salesforce Shop URL will be shown in the browser when you log in to Business Manager](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-20?w=1880&fmt=png 'The Salesforce Shop URL will be shown in the browser when you log in to Business Manager') ### Salesforce Shop API Version - This is the API version configured in the JSON of your OCAPI shop Settings. In the Workforce configuration dialog, you need to add it the format such as: `v22_4`. ![You can get the Shop API version from the OCAPI settings](https://cdn.media.amplience.net/i/ampproduct/salesforce-content-studio-16?w=1880&fmt=png 'You can get the Shop API version from the OCAPI settings') ## Setting up the integration in Workforce When configuring the integration you'll only need to enter: - Label - Description - Salesforce Site ID - Salesforce Catalog ID - Salesforce Shop API URL - Salesforce Shop API version - Salesforce Client ID The other fields are not used and you can enter any values in these fields. ## Related pages [Workforce integrations](https://amplience.com/developers/docs/workforce/setup/integrations/#installing-an-action-extension) [Workforce- generating content](https://amplience.com/developers/docs/workforce/templates)